Welcome to our FAQs, we hope you find the answer to your questions here.
If not, get in touch via our contact page/form and we'll be delighted to help.
GENERAL
What size am I?
All IDI CLOTHING clothing is made in US sizes
What if my size is not available?
If you wish to return an order due to you changing your mind, you will be required to pay for the postage of the items you return. Our Returns Policy does not affect your statutory rights.
Can I dry clean or wash the shirts?
All IDI CLOTHING shirts are machine washable, and each one comes with a unique care label with specific instructions on how best to take care of your shirt.
SHIPPING
How can I track my order status?
You can reach us via: CONTACT
. We ask that you please allow us up to 24 hours to respond to each query.
How do I know when my order has been shipped?
Generally we take 1-3 business days for your order to be processed. Once shipped, you will receive an email confirmation with tracking details. International shipments may take an additional business day to ship from our warehouse. Please note, if your order is placed on a Friday, Saturday or Sunday, your order will be processed the next business day.
When will my order ship/How long will it take to ship?
As we are shipping to you from the United States of America, should your shipment be international, we can provide free ground shipping or UPS Ground for $25. Please note that shipping via UPS Ground DOES NOT include your international taxes and duties. You can contact your local Customs office for quotes on this fee. You will be responsible to pay this upon delivery of your IDI CLOTHING product. Should you make a purchase from this website and refuse the shipment, you will be liable for the shipping of this product as well as the cost of duty and taxes.
Is there anything that could delay my order shipping on time?
In some cases we may need to contact you for additional information that is required for processing your order. For your own security reasons we may need to verify your billing and shipping information to avoid any risks of frauds. Customer Service will contact you immediately upon making your order for your own security.
What method of payment do you accept?
Visa, MC, American Express, Paypal.
What if I want to cancel or change my order before it ships?
You can cancel your order before shipping by logging onto IDI CLOTHING using your user name and password and clicking the ’Cancel Order’ tab. If you wish to change your order during the order process stage, please contact our customer service representative immediately for assistance.
What if I change my mind once I have received the goods?
All ‘change of mind’ will be entirely the responsibility of the purchaser. You will not be eligible for any refunds and all shipping costs for return of product will be your responsibility. Contact must be made with our Customer Service within 30 days of purchase and product must be unworn and with original packaging. Should you return product without an RA#, this will be refused and returned to sender. IDI CLOTHING will not be held responsible for any shipping fees if a product is returned and re-shipped without the RA#.
